ACE Online Terms and Condition

*Updated March 05, 2009

Please note that by registering on our site or by involving yourself in the game, you agree to adhere to the rules and regulations we have set in place to moderate this game's community. It is the responsibility of the registrant to read all these rules and regulations carefully. Therefore we request that all players follow the rules outlined on our site. If the registrant does not feel that he or she cannot abide by these rules then he/ or she should refrain from registering. Any player found to be disobeying our rules will receive the punishment we deem appropriate.

All of ACE Online and its related merchandise is the sole property of Suba Games and its associates. At no time shall players sell characters, modify any of the related products or use and of the affiliated graphics for profit. Any and all violations will incur severe penalties.

[1.0] Account
An account is issued to a player in accordance with the account policy. This section of the document further discusses the legal actions which will be executed to an account due to any violation. Each account holder must respect all other players in a professional and courteous manner and is fully responsible for all violations incurred by his/her account.

[1.1] Warning
A warning is issued to a player for an offense which is considered a minor breaking of the games, forums, or other rules and may include minor illegal act the most common violation of which is due to lack of knowledge or harmless offense which may be easily prevented. This is a cautious response to the player to keep their eyes open and acknowledge that he/she has performed an act that is not allowed. If a similar act(s) is continued, second level of action will be conducted in accordance with the account policy, penalty items may be inserted into the offender's account, removal of specific items from the offenders account, removal of funds from the offenders account, or more sever actions may also be taken if deemed necessary.

[1.2] Simple Suspension
A simple suspension of the account is issued to a player who has committed a violation for which he/she was previously warned. A simple suspension is used to remove the player off the server for a short period of time to ensure he/she understands the importance of a violation free environment.
[1.3] Extreme Suspension
A suspension that is lengthy in duration and applied to a violating account. This is often caused by a serious offense in accordance with "Suba Gamess' Terms and Conditions", the games Terms and Conditions or the forum rules in which a simple suspension may not be issued. Extreme suspension is a consequence for situations where the offender has been warned numerous times and/or previously given a simple suspension.

[1.4] Account Closure
Account closure is by far the highest level of punishment to an active account. This course of action is utilized at situations where an offense may not be tolerated any further. In other words, the offender has far exceeded the point in which any suspension is applicable. Upon completion of an account closure, the entire account may be permanently deleted as well as the offender is prohibited to attend any matters relating to the game. Hereafter, the account will not be revoked for any reason. Severe acts or a large accumulation of small acts may not receive any warnings and can lead to account closure immediately. Accounts related to the offender’s account may also be banned depending on the circumstances that the original account was banned under.

[1.5] Chat Penalties
The chat window is a main medium of communication amongst players. Currently, the chat window allows players to exchange information through multiple different levels which determine who may see the messages in respect to a range.
Trade Chat, War Chat, and Leader Announcements are the highest level of all, which means all players on all channels of your chosen Nation, will see messages. These messages are constantly filtered for English only. However, players often find ways to send the message using distinct words which do not get filtered. These players are at a risk of losing the privilege to chat altogether. Hence, it is very important to use appropriate terms of communication while respecting all other players rights at all times.
Players who are identified as presenting offensive, inappropriate, aggressive, racial, discriminative, sexual, violent, or any other language we define as simply unacceptable will be warned at first, or worse in more extreme cases. If this behavior still continues, suspension of the offender’s account or other penalties may be enforced.

[1.5.1] Levels of Communication
[A] Local/Map/Formation/Brigade - Messages are visible to all players who are roaming around a certain range of the sender, in a party or part of Brigade respectively. Within these levels of chat, general terms that are widely accepted and used daily are acceptable since there is limitation for visibility of messages sent.
[B] Trade Chat/War Chat - Messages processed here are seen by everyone within the channel. Thus, players must abide by the rules discussed above in this level of chat; otherwise a punishment will be issued accordingly.
[C] Leader/Captain Announcement - Messages processed here are seen by everyone within the nation regardless of ignore setting. Thus, players must abide by the rules discussed above in this level of chat; otherwise a punishment will be issued accordingly.
[D] In-Game Mail Letters processed here are seen only by the recipient of the message. Within this level of communication, general terms that are widely accepted and used daily are acceptable. However when used as a means of spamming other players with messages or sending repeated messages with inappropriate content, a punishment will be issued accordingly.

[2.0] Naming Conventions
Character names are the only way of referencing a player in the game environment. These names may be meaningful and attractive. However, they may not portray content that is considered pedophiliac, racially/ethnically inappropriate, sexual, violent, national sexual orientation and Obscene/Vulgar, or in any other form of inappropriate naming. Thus, great care should be given to name selection. The first impression other players have of you will be based on your character's name, so it's best to start off on the right foot.
While choosing the perfect name for your character is left to your discretion, we have determined that some types of names are not allowed in this game, forum, or any other part of Suba Games. Inappropriate naming conventions can be changed by Suba Games GMs at their own discretion and these decisions cannot be contested.

[2.1] Sexual Content
Character names which imply any sexual content of any kind is inappropriate and thus not tolerated. This may include words describing sexual behavior or imagery.

[2.2] Racial/Derogatory/Discriminative/Disability Terms
Racial, derogatory, discriminative and/or disability terms are offensive and not attractive to other players in the game. Such names which depict any type of the above mentioned content either implicitly or explicitly is prohibited by rules that govern this convention.

[2.3] Harassment in Names
Character names that portray any kind of harassment at any degree are not tolerated and will be considered a serious offense.

[2.4]Shop and Brigade Names
All rules governing naming convections also apply to shop and brigade names. Players should be respectful of other players when naming. Any names that are found to be inappropriate will receive a suspension or ban.

[3.0] PvP (Player versus Player)
Every player must respect and realize that each player has equal rights in the game. Therefore, battles may not be initiated through the means of repeated requests for a duel if they are not interested in the battle. However, Player vs. Player combat is part of the nature of Ace Online. We believe all characters have the ability to address their conflicts through combat and GMs will only involve themselves in extreme or excessive circumstances. Open nation war battles are excluded from this as they are a necessary component of ACE Online.

[4.0] Impersonation
The term impersonation is an implication of the act of mimicking another player, GM (Game Masters) or administrator. This course of action often leads to misunderstanding, fraud or other illegal operations. If at any time a player is identified as a participant of the above act, he/she will be punished according to the degree of imitation as well as the consequence of the act. Be very cautious concerning your behavior within the game environment as some acts may result with a severe penalty regardless of any status.

[4.1] Account Status
There are different levels of accounts that cannot be impersonated under any circumstances. These levels are as follows:
[A] GM (Game Master) These are paid employees that manage the game services in the Suba Gamess Portal. These individuals have full account powers in-game and in the community services.
[B] CM (Community Manager) These are paid employees that manage the various community services that the Suba Gamess Portal provides. These individuals may or may not have in-game powers but are certain to have full account powers in the community services.
[C] Moderator These are volunteer players that assist the GM and the CM in managing the community services. The selection of Moderators can only be done by GM’s and CM’s of Suba Gamess. These individuals do not have any in-game powers and have minimal community service powers.
[D] Player These are the regular accounts available to everyone when they create an account in the Suba Gamess Portal. They have no authority or powers in any part of the Suba Gamess Portal.

[5.0] Harassment
Harassment is often an issue at any situation, which causes insecurity, lack of interest in the game environment and during some situations may pose a threat. Harassment may include calling inappropriate names, producing offensive or negative remarks which may be directed to a single player or a group of players, passing rumors or any message in the chat window that is considered offensive in accordance with the "Game Policy".
Thus, harassment of any kind regardless of the degree of harassment is not tolerated under any circumstances. These matters are taken into serious consideration since the security and the interest of our players are highly important to the nature of our business. Treat each and every player the way you would like to be treated.

[5.1] Harassment of SUBA Staff and other affiliated groups.
Harassment to SUBA Staff and/or any other affiliated groups such as the volunteer moderators, business partners and other affiliates (including the family of such affiliates) will not be tolerated. Any excessive harassment may result in a suspension of the offenders account. If the offense is repeated again, the penalties may be more severe upon each subsequent violation and may require legal actions.

[6.0] Scams
The term scam applies to gaining any kind of advantage, item, property or information through the use of deception; what constitutes a scam is at the discretion of SUBA GMs or Support Staff and not all examples are listed here. Therefore, it is a number one concern regarding our players and all necessary actions will be taken to prevent violation of any sort which may lead to scams.
Never give out your personal account information unless requested by a trusted GM outside the game. Only in extreme conditions will a GM ask for account info, and that is only after a problem has been reported. A list of current GMs is always available on the forums.GMs always have a tag noting their position such as [GM]Admin (in the Suba Games forum) or GM Admin (inside the game ACE Online. The GMs are also further identified by a colored name).

[6.1] In Game Scams
These include scams which occur within the vicinity of the game environment by misleading a player. They include the following: impersonating a brigade member, party member, friend or any other team member to exchange valuable item(s), advantage or information.
GMs (Game Masters) will never request a player for their password or other personal information inside the game environment. Therefore, do not ever provide any information (or an in-game item) to anyone including, but not limited to, your family members and friends. Please keep your account information secure. We do not take any responsibility for any player's loss.

[6.2] Other Scams
Other scams may relate to factors that are outside (external) of player accounts. Any player who utilizes outside means of achieving information, items or property (including user accounts) will fall under this category of scams. These scams may include: using fraud emails to obtain passwords or other account information, selling or buying of user accounts and using real life transactions to buy an in-game item or information or advantage. We do not take any responsibility for any players's loss due to a real life transaction that is executed between two or more players.

[6.3] Item Mall/Shop Scams
Suba Games does not authorize any trading of Item Mall equipment for credits, items, or any other in-game benefit. The Item Mall is only for a player's personal use or for use as free gifts for other players. We do not take any responsibility for a player's loss due to a transaction that is executed between two or more players involving Item Mall equipment. Equipment, in-game currency, and/or Item Mall benefits will not be recovered or restored. Players who are found to be utilizing the Item Mall for scams will have their accounts suspended and/or permanently banned. Players who are involved in chargeback and/or other fraudulent activities related to our Item Mall/shop, PayPal, or a Credit Card will be reported to the appropriate legal authorities and their accounts will be permanently banned.
Players are required to report any Item Mall gifts they receive from suspicious senders. Failure to report these Item Mall gifts will result in a permanent ban when the sender is involved in a chargeback or another fraudulent activity.

[6.4]Item Mall Chargeback
Accounts that have incurred chargeback will receive penalty fee of $10 USD per chargeback received. Reversal of account closure can be made through full payment including penalty fee in the form of money order; unless stated otherwise by the staff of Suba Games. All payments should be in US dollars and must be accessible in Canada.
All payments are to be mailed to the Suba Games head office, included with a detailed description of all the accounts related the charge. Please note, all chargeback accounts will remain closed until we receive your payments.

 

Wicked Interactive LTD.
885 Don Mills Road
Suite 202
Toronto, Canada
M3C 1V9

If you require further information, please contact Customer Support.

[6.5] Tips to Avoid Scams
[A] Do not give out any personal or account information to anyone in the game or to players outside of the game via email or through any medium.
[B] Always keep your account information safe and secure.
[C] Always, report any suspicious players who seem to conduct these activities to avoid future scams.

[7.0] Cheating/Hacking
Cheating and hacking are two critical problems which are encountered during numerous online gaming activities to gain advantage. The internet is a huge resource possessing variety of tools to successfully hack or cheat a game server/client. We do not tolerate any kind of cheating or hacking which is concluded by our assessment of a player's results. The hacker's information including the current IP Address will be recorded for future reference and investigation.
These activities are not allowed and can be illegal in accordance with "Suba Games's Terms of Agreement" and necessary corrective actions will be taken. For instance, permanently ban of this player will be finalized without any means for appeal. It is extremely important to follow all the rules of conduct during your game play and when using the website or the forum.

[7.1] Testing of Cheats/Hacks
Users who do find themselves in the possession of a hack or a cheat tool must not test it in-game even if a SUBA Staff or affiliate has been notified. Any claim of such acts will be considered as cheating and hacking and the punishments of such actions will be given. If users do find themselves in possession of such tools it must be reported and handed over to SUBA GAMES Staff for testing and must not be given to any other users or posted/uploaded anywhere else.

[7.2] Distribution of Cheats/Hacks
Any users who do not use the Cheats/Hacks themselves, but are distributing them by means of peer to peer transfer, links to websites, and other means of file transfer will have their accounts closed. Helping in the distribution of cheats/hacks promotes illegal activities in the Suba Gamess Portal and will not be tolerated.

[8.0] Lost Items
We are not responsible for items lost due to being hacked, trade scams, account sharing, or for any other reasons that are beyond the control of Suba Gamess. However, if you do have screenshots with conclusive evidence that you have been wronged, depending on the situation, we may be able to return none/some/all of your items. Also, if you do lose an item due to an error on our part and you report the incident within 72 hours of occurring, we may elect to return the item(s) after a period of investigation.

[9.0] False Reports
Any user that makes a report or ticket for assistance must be providing factual and trustworthy information to the Staff of SUBA GAMESs. Any discovery of false or fabricated information will be put under investigation and if necessary, account suspension or permanent closure of the account may occur when false information has been identified. When such actions take place all acts involved with the reported issue will be reversed and restored back to their original conditions prior to the report.

[9.1] Accidental Reports
Any report that a user makes by accident much be reported by the user to declare that their previous report was in fact an accident or had inaccurate information. If no report has been made, and the report has been deemed a false report, then the user who reported the issue may end up receiving penalties depending on the circumstances of the report.

[10.0] Advertising
We will not tolerate any form of advertising inside any game or forum within the Suba Games Portal. Advertising may include, but is not limited to, the repeated posting of website links through any of the in-game methods of communication. Links to sites, images and/or video may also be considered as advertising and so such actions are considered prohibited.

[11.0] Events and GM Interaction
When the GM is initiating events, players are to listen to the GMs instructions as well as to obey instructions when directly given to the player. When a GM is in communication with the players, they are expected to listen and to be as cooperative as possible. If the player disobeys or neglects to acknowledge the GM, the end result can range from no penalties to punishments as severe as account suspension or account closure, depending on the situation that has occurred.

[11.1] Slander and Deception of GMs
The GM Staff is to be as impartial and unbiased as possible. If there is an issue with the performance of the GM Staff the players are to send a report to Customer Service so the issue can be taken under investigation. Openly offending the GM team, withholding information, or openly deceiving the GMs, as well as contradicting their words, actions, and decisions can lead to various penalties depending on the situation. Offenses in this category go through a thorough analysis before punishment is given.

 

 

PRIVACY POLICY FOR Suba Games WEBSITE, FORUMS AND SUBA GAMES's SERVER

The following section describes the "Privacy Policy" that governs the player information act in our website (www.SUBAgames.com).

Our website does not record e-mail (electronic mail) addresses of its visitors.

All personal information, which is voluntarily given to www.SUBAgames.com will not be issued, sold or redistributed to a third party in any way.

Each player's computer establishes an active connection by utilizing a particular IP (Internet Protocol) address. This type of link to the servers may provide us with the following information: what part of the world the connection is linked to and who is the internet service provider of the player. The obtained information is only used for billing purposes by the website (www.SUBAgames.com).

By involving yourself in the game, you acknowledge that you agree to these and all other relevant rules and will abide by them regardless of the circumstances. In addition you also agree that these rules will apply to anyone that you allow to use your Suba Gamess' account or user ID. By allowing another user to use your account, you are personally responsible for all the consequences (including termination of your account) which may result, if the above discussed person violates any of the listed rules at any time you will not be entitled to a refund of any monies paid by you.

Further, you acknowledge that if your account and right to use the Suba Gamess' service is terminated bySuba Games for any reason, you will not be entitled to a refund of any kind.
All rules and regulations that govern the entire game policy are set by Suba Games and must be followed without any violation. SUBA GAMES reserves the right to change or add other rules should the need arise. Therefore, it is your responsibility to check the SUBA GAME’s website from time to time to review any rule(s) alterations that Suba Games may have made.
Suba Games also reserves the right to alter or permanently ban any player's account with or without any notice at any time for any reason should the need arise. In addition, Suba Games reserves the right to record all necessary information while keeping an active log if fraud or any illegal activities are detected from any player at any time. Each player, by engaging his/her self in the game play agree to follow all the above rules which are set forth.

Suba Games reserves the right to change rules and/or add new rules at any time. Therefore, it is your responsibility to check the SUBA GAMESs' website from time to time to review any rule(s) alterations that SUBA GAMES may have made.

Lastly, you agree to read carefully the terms and conditions set forth on the Suba Gamess' service agreement that is posted on the Suba Gamess website.

If you have any questions or comments, kindly contact SUBA GAMES at the following address:

Attention: Privacy Policy Concern/Question
885 Don Mills Road, Suite 200
Toronto ON. Canada
M3C 1V9